Terms and Conditions

1. Scope of Service

Decoupen is an online travel technology marketplace facilitating bookings between "Travelers" and "Accommodation Providers." By using this platform, you agree to comply with the Consumer Protection (E-Commerce) Rules of India.

2. The Travel Vault & Asset Seeding

• The Model: Decoupen operates on a "Relay Logic" model. A designated portion of the commission received by Decoupen from a booking is allocated toward "Asset Seeding" for the traveler.
• Asset Nature: Seeded assets are digital representations of a user's participation in the Decoupen ecosystem. They are not "currency," "legal tender," or "virtual digital assets (VDA)" as defined under the Income Tax Act of India, unless specifically stated otherwise during a liquidity event.
• Vesting: Assets are credited to the Travel Vault only after the "Stay Completion" (Post-Checkout). Cancelled bookings or "No-Shows" forfeit the associated seeding.

3. Pricing and Payments

• Total Transparency: In compliance with Indian law, the "Total Price" displayed includes all mandatory taxes (GST), service fees, and surcharges. No "hidden fees" are added at the final payment stage.
• GST Compliance: Invoices will be issued by the Accommodation Provider. Decoupen provides a "Convenience Fee" invoice separately where applicable.

4. Cancellations & Refunds

• The 48-Hour Look-in: For bookings made at least several days in advance, users may be eligible for a penalty-free cancellation window as per the latest DGCA and Consumer Protection guidelines (2026).
• Refund Timelines: All eligible refunds will be processed back to the original payment source within the statutory 14 working days timeline for booking portals.